Customer Reviews

We've just had our soffits and guttering replaced by Southwest Home Improvements. We have been very impressed from start to finish. It began with a home visit and quote within a day or two of our initial call. Dan and Lewis then kept us fully updated with progress, including when covid delayed the work. When the work was done it was to an excellent standard by friendly and professional fitters Paul and Rob. We are extremely happy with the service and highly recommend.

A month ago, I contacted South West Home Improvements regarding three doors they supplied and installed at my property, all of which have been defective since installation.Unfortunately, despite contacting the company numerous times by phone and email, I am still waiting for these issues to be resolved. The doors do not open and close properly, the back door has mouldy silicone and excessive condensation, and there is noticeable movement in the bottom seal.I was contacted several weeks ago by a new member of staff who asked whether I was happy with the installation. I explained that I had already been waiting for over a year for the problems to be rectified. I was assured someone would contact me to arrange the necessary work, but once again, nobody followed up.The original installation also caused significant damage to the plasterwork, which thankfully was eventually rectified, but the promised adjustments to the doors and replacement of the mouldy silicone still haven't happened.I have been extremely patient, but after more than a year of ongoing problems and repeated attempts to get help, I am very disappointed with both the quality of the installation and the lack of after-sales customer service.I would simply like the defects properly addressed and the doors brought up to the standard I would reasonably expect from a professional installation company.

Fabulous company , so pleased I used them. John the salesman was awesome in his knowledge and understanding of the windows for the conservatory. By far the best quote I received . Have just had the windows fitted and they look fantastic, such a difference. Fitters were tidy and worked efficiently. Would not hesitate to use the company again. Thank you

Great service and friendly guys, love my new windows and doors

We have 11 new windows, a set of French doors and our front door replaced by this company. They provided an excellent service throughout. The quality of their work is impeccable. I would highly recommend this company.

Excellent Company We had about 16 windows installed plus 3 doors as well as gutterings and facias replaced. I liked the way Lewis sold the product and services, not pushy for a decision and he was competitive (not the cheapest and not the most expensive) . Initial deposits were low and delivery and installation was carried out exactly as advised. Also nice guys that came to do the install, they just got on with it and seemed to work for each other. Quality of work was very good.

I would highly recommend this company and personally will consider them for other work.

Steven

The three man team were very polite, helpful, and explained how & why to any of our questions in terms that made sense , they spotted a problem very quickly & informed us straight away rather than just ploughing on with what they told to do , we discussed together the problem & came up with the best solution I wish other companies were as professional as these three gentlemen 👍👍👍 Alan & Janet ( Exmouth )

Highly professional, caring and extremely efficient team. Everything from start to finish, the great quote for the work to the perfect fitting of the door and windows, was outstanding. I highly recommend Sam, Lewis, John and Chris and will certainly use the company again.

Had all our windows & doors replaced this week, delighted with the appearance & quality all around. From initial enquiry through to follow up call after completion, everyone was very professional & offered faultless customer service. Would happily recommend to anyone looking for value for money, from a honest & reliable local company. Well done SW Improvements Team & thank you.

Highly recommended! The team did a very good job replacing my soffits. They work and communicate swiftly. The scaffolding team also deserves praise for their tidy and fast work. We are very satisfied with the final result!

My new front door was fitted on 5 January . I am so pleased with it. The service from beginning to end has been excellent. I would highly recommend this Company.

Great job done, clean, efficient and a competitive price. All rubbish cleared away. Very happy with the result.